We do accept returns with respect to the following conditions:. - The item must have been sold on our online store.- The item shouldn't have been used in any way. - The item must be in the original packaging.- The request is made within 30 days of de

We do accept returns with respect to the following conditions:- The item must have been sold on our online store. - The item shouldn&apos;t have been used in any way.&#xA0; - The item must be in&#xA0;<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">the original packaging. - The request is made within 30 days of delivery. - The return is made within 14 days of the request. To ask for a return, you may contact our support team at <a href="mailto:support@mykavallerie.com">support@mykavallerie.com</a>. Please make sure to include the following information:- Full Name - Order ID - Purchase Date - Item Name - Quantity - Photos of the item - Request (Replacement / Exchange of another item/size / Refund) As of right now, we don&apos;t have an option to provide a prepaid label, if you wish to return an item, you&apos;ll have to shoulder the return shipping fee.

Do you accept returns?

At Kavallerie, our goal is to make you happy with each purchase. Each one of our products comes with a limited-time warranty to ensure you get the best service possible. You can return our products within the specified returns period below. Please no

At Kavallerie, our goal is to make you happy with each purchase. Each one of our products comes with a limited-time warranty to ensure you get the best service possible.You can return our products within the specified returns period below. Please note that after the period has elapsed, we will not be able to accommodate a refund or exchange. The following items come with a 90-day warranty:Full 3D Mesh Saddle PadHDTC Full Saddle PadFull 3D mesh with Fur Saddle Pad3D Air-Mesh Fleece Lined Half Pad3D Air-Mesh Half Pad The rest of our products can be returned within 30 days. Please check our returns process <a href="https://kavallerie-help-center.gorgias.help/en-US/do-you-accept-returns-49111" rel="noopener noreferrer" target="_blank">here</a>.

Is there a warranty?

For any questions or concerns, please don't hesitate to email us at support@mykavallerie.com.

Kavallerie

Returns and Refunds

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In what discipline can I use the gel pads?

How do you care for the pad? Is it machine washable?

Which type of gel pad would take pressure off of the withers and/or directly behind them?

How to use the gel bit guards?

Does the sticky end of the gel pad go directly on the back of the horse?

What kind of gel saddle pad would you recommend for a swayback mare?

What kind of gel saddle pad would you recommend for a horse with mutton withers?

What kind of gel saddle pad would you recommend for a high-withered horse?

Sizing tips for horse boots

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